Free Shipping on All Domestic Orders Over $40

Returns & Exchanges

1. What is your Exchange/Refund policy?

To start a return, you can contact us at lonestallionhats@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchanges/Refunds

  • Exchanges/Refunds accepted within 14 days of purchase.
  • To be eligible for a return or exchange, the merchandise must be returned in its original condition for resale and returned in it's original or similar box with the packing slip.
  • If a hat return shows obvious signs of wear. Dirty sweatbands (forehead region), bent bills (in the case of flat-billed hats), are the easiest and most obvious way to tell if the hat has been worn.
  • If we deem the hat was worn we will send it back to the customer. We can't issue a refund or allow an exchange if we receive a worn hat. 
  • The same applies to worn t-shirts. The most obvious way to tell if a t-shirt has been worn if it smells like laundry detergent, stains, body odor, holes, the tag has been removed from the inside of the shirt, etc. 
  • Please note on the packing slip what you'd like to exchange for. Exchanges must be for a product of equal or lesser value.
  • Discount codes CAN NOT be used for an exchange.
  • We CAN NOT accept returns on/for gift cards purchased.
  • Returns or exchanges CAN NOT be requested for products marked as "final sale".

 2. Send all items to:

Lone Stallion Hat Company
P.O. Box 21
Cleves, OH 45002

*Please note that your exchange item(s) may be out of stock by the time your return is received. If your exchange is out-of-stock, we will contact you via email or telephone to discuss your options.

3. Do I have to pay to send merchandise back?

Yes, customers are responsible for the shipping charges on any exchange/return merchandise back to us. The final shipping cost will be subtracted from any refund amount that would be credited.

4. Which method of shipping should I choose to send my items back?

USPS. We highly advise securing a tracking number for your return, as LSHC will not be liable for any return packages lost in transit, and will not honor the exchange/refund request for items that end up lost in the mail.

5. How do I know my exchange has been processed?

Please allow up to 10 business days for processing from the time you return your item(s) to us. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Back to top